FAQ
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Support hours: Monday-Friday, 7am-3pm

Return policy
Return policy
When shopping at mulk.no, you always have a 14-day return right from the date you received your order.
We do not offer direct exchanges. If you wish to switch to another item, please place a new order and return the original product.
To make a return, email us at hello@mulk.com to receive your return label. Please note that the customer is responsible for the return shipping cost.
Notice of defects
Notice of defects
According to Norwegian consumer law, you have the right to claim a defect up to three years after purchase, provided it is reported within a reasonable time after discovery.
A defect is defined as an error that can be traced back to manufacturing—not general wear, mishandling, or aging of the product.
Mulk AS reserves the right to first attempt repair. If that’s not possible, we will offer a replacement. If neither is viable, you will be refunded.
Questions? Reach us at hello@mulk.com. Please note that return shipping for defect claims is not covered unless otherwise agreed.
Delivery
Delivery
Sera lamp is 3D-printed, assembled, and packed by hand in our Norwegian studio.
We aim to send your order as quickly as possible. Estimated delivery times are shown on each product page.
What payment methods do you accept?
What payment methods do you accept?
We currently accept the following payment options:
VISA, Mastercard, Apple Pay, Google Pay, PayPal, and Klarna.
Product Questions
Product Questions
What kind of light source fits the Sera lamp?
Sera is designed for dimmable LED bulbs with an E27 base. The height of the bulb needs a minimum of 145 mm to fit the shade.
Each lamp comes with a 95mm dimmable LED bulb (7W, 2200K, warm white light) included. The bulb included is the best fit for our Sera table lamp.
Can I use smart bulbs in Sera?
We recommend using the bulb included.
How do I change the bulb?
- Gently unscrew the included bulb.
- Screw in the new bulb (E27, dimmable LED recommended).
- Plug in the lamp and enjoy your light.
Please unplug the lamp before changing the bulb.